Returns & Refunds
Check return eligibility and find out how to start a request.
From delivery
Original packaging & tags
Get return instructions
A clear path to your return.
Tell us about your order
Email support@tyeso.com with your order number, the item, and the reason for returning it. Add photos if there is a product issue.
Wait for your instructions
We will review the request and explain the next steps, return address, and applicable costs.
Follow the return instructions
Please use the address provided for your case. Approved refunds go back to the original payment method.
What can I return?
Contact us within 30 days of delivery. For a change-of-mind return, items must be unused, undamaged, and include the original packaging and tags.
Items with special conditions
Gift cards, customized or personalized items, and final-sale or clearance items are not eligible for a change-of-mind return. If an item is damaged, defective, or incorrect, contact us so we can review it.
Who pays return shipping?
Customers normally pay return shipping. If the return is due to a confirmed product defect, damage in transit, or another reason not caused by the customer, TYESO covers the return shipping costs.
This also applies to orders that originally qualified for free shipping. Contact support for return instructions and the appropriate shipping arrangement.
Refunds & exchanges
We offer returns and exchanges. Contact support@tyeso.com to arrange your request.
We process refunds within 3 business days after customer-service approval and, where a return is required, receipt and inspection of the returned item. Refunds go back to the original payment method; your payment provider may require additional time to show the credit.
Original shipping charges are generally excluded from refunds under our voluntary change-of-mind policy, except where applicable law requires otherwise. For returns for which TYESO is responsible, shipping costs actually paid by the customer are included in the resolution. No shipping amount is refunded for an original delivery charge of US$0; eligible return-shipping costs are still covered.
European Union: 14-day right of withdrawal
For eligible online purchases delivered to the European Union, you may withdraw from the purchase within 14 days of delivery without giving a reason, subject to applicable legal exceptions, including clearly personalized goods. Contact support@tyeso.com to notify us and arrange the return.
Our voluntary 30-day return conditions do not restrict your statutory withdrawal rights or other mandatory consumer rights. Any legally required refunds, including eligible original delivery charges, are handled in accordance with applicable law.
Purchases from another retailer
Please contact your original seller about returns. Eligible authorized-retailer purchases may still have limited-warranty coverage.
Need a hand?
Tell us what you need, and include your order number if you have one.