You may return unused items within 30 days of delivery.

Items must be unused, undamaged, and include original packaging and tags. Returns without meeting the above conditions may be rejected.

We offer a 12-month warranty on all eligible products.

• Quality issues can be replaced for free within 1 year.
• Enjoy 18-month extended warranty for email subscribers.
• We provide a one-time free replacement for wear-and-tear parts such as: straws, silicone boots or lids.

📝 Photo proof is required and subject to customer service approval.

Notes:

• Our 1-Year Free Replacement Policy applies only to purchases made directly on our official website.
• Orders placed through third-party retailers or distributors are not eligible for this service.

1. Email us at support@tyeso.com within 30 days of delivery. Please include your Order number and reason for your return in the email for documentation purposes.
2. During the returns period, we will respond to let you know whether your item qualifies for a refund. 
3. Your refund will be credited back to the original method of payment in the amount of your original purchase price, minus shipping costs (except in cases of defective or damaged items).

• Customized or personalized items
• Final sale & clearance items
• Orders placed via third-party retailers (please contact the seller directly)