Warranty & Care
Coverage for manufacturing defects, plus benefits for eligible TYESO.com purchases.
Manufacturing defects
Eligible website purchases
Customer pays shipping
Care beyond the first sip.
Manufacturing defects
One year from the original purchase date for eligible purchases from TYESO.com and authorized retailers.
- Materials and workmanship
- Manufacturing faults affecting insulation
- Faulty functional components
A little extra support
Eligible subscribers receive 18 months of warranty coverage from the delivery date. You may subscribe after receiving your order; the coverage period still starts on the original delivery date.
Each eligible TYESO.com order includes one free replacement benefit for wear-and-tear parts such as straws, silicone boots, or lids, subject to photo review and support approval. The benefit is valid for 1 year from delivery, extended to 18 months from delivery for subscribers. Customers pay the shipping cost for this additional parts benefit.
What is not covered by the limited warranty?
Normal wear, accidental damage, misuse, improper cleaning, and unauthorized alterations are excluded. The separate website parts benefit has its own eligibility conditions.
Is shipping included in the parts benefit?
The eligible replacement part is free; the customer pays its shipping cost. This additional wear-and-tear benefit is separate from remedies for confirmed defects or damage in transit.
Who can use the additional website benefits?
The subscriber extension and one-time parts benefit apply to eligible purchases made directly on TYESO.com. You may subscribe after delivery. The extended period runs for 18 months from the original delivery date and does not restart when you subscribe. These benefits do not apply to third-party retailer or distributor purchases.
How do I request support?
Email support@tyeso.com with your proof of purchase, product model, a short description, and clear photos or video. We will assess the issue and explain the available remedy.
Need a hand?
Tell us what you need, and include your order number if you have one.